Frequently Asked Questions

How can I book my holiday?
How much deposit do I have to pay?
When would the rest of the payment be due?
What methods of payment do you accept?
Can I make a provisional booking?
Do you charge for single supplements?
Do I have to pay for Door 2 Door pick up from my home?
Can I buy travel insurance through Jones Holidays?
Can I reserve a seat on the coach and does it cost any extra?
Is there a luggage allowance for my suitcase?
When will I receive my travel documents?
What if i have a disibility or mobility issues?

1. How can I book my holiday?

There is no booking form to complete, so booking your holiday couldn’t be easier, just call 01352 733292, book online at www.jonesholidays.co.uk or call into our Booking Office, Chester Road, Flint, CH65DZ.

2. How much deposit do I have to pay?

For all our UK and Ireland coach holidays there is a deposit to pay of £60 per person. For further afield holidays the deposit is as follows; continental coach holidays the deposit is £100 per person, for Jersey flight holidays the deposit is £150 per person, and for our air and cruise holidays we would need a deposit of £150 per person, or 10% of the cost of the holiday, whichever is the greater. If you have selected an ocean cruise, the deposit is 20% of the cost of the holiday. We take the deposits at time of booking.

3. When would the rest of the payment be due?

Full payment for your coach holiday is due 8 weeks before departure date. If you have booked an air or cruise holiday this can be between 8 to 16 weeks before; you’ll be advised of the exact date on booking.

4. What methods of payment do you accept?

We take payments in cash, cheques, or credit / debit card for our coach holidays. If you have booked an air and cruise holiday payment will need to be made by cash, cheque, or debit card only.

5. Can I make a provisional booking?

You can make a provisional booking for your holiday and hold a place on option for a limited period only. Please call our Booking Office on 01352 733292 for more information.

6. Do you charge for single supplements?

Where possible we try to keep our single supplements to a minimum, and actively create holidays that do not include a single supplement. It is however necessary at times to charge a single supplement.

7. Do I have to pay for Door 2 Door pick up from my home?

We offer a door to door pick up service as part of your holiday – you do not need to pay extra for this.

8. Can I buy travel insurance through Jones Holidays?

Yes, we can help you with your travel insurance and offer our own cover.

9. Can I reserve a seat on the coach and does it cost any extra?

When you book with us we will ask you where you would like to sit and find you the best seat for you. We do have to work on a first come first served basis however, so if you particularly wanted a specific seat please book early. There is no additional charge for reserving specific seats.

10. Is there a luggage allowance for my suitcase?

We politely request that you try and limit your luggage to one suitcase per person, which should not exceed 20kg. You are of course able to bring hand luggage onto the coach, which can be kept with you and can be stored in the overhead luggage rack.

11. When will I receive my travel documents?

You will receive your documents 2 weeks to 10 days before you depart.

12. What if i have a disibility or mobility issues?

If you have disabilities we would ask you to let us know at the time of booking. We have a range of different tours and some may contain more walking elements than others. We do our best to select hotels that are accessible, however please check your tour descriptions as some hotels may not offer lifts to all floors.