Help Centre

Customer HUB

Coronavirus Update
How can I book my holiday?
How much deposit do I have to pay?
When would the rest of the money for my holiday payment be due?
What methods of payment do you accept?
Can I make a provisional booking?
Do I have to pay a single supplement if I travel alone?
Do I have to pay for the door to door pick up service?
Can I buy my travel insurance from Jones Holidays?
Can I pick which seat I would like on the coach and does it cost more?
Is there a maximum luggage allowance for my suitcase?
When will I receive my travel documents and luggage labels?
What if I have mobility issues or a disability?
Are Jones Holidays financially secure?
Can I pay my balance online?
What happens if I need to cancel my holiday?

1. Coronavirus Update

Please visit http://www.jonesholidays.co.uk/Coronavirus-Update-Customer-Hub for all Coronavirus updates.

2. How can I book my holiday?

There is no booking form to complete, so booking your holiday couldn’t be easier, just call 01352 733292, book online at www.jonesholidays.co.uk or call into our Booking Office, Chester Road, Flint, CH65DZ.

3. How much deposit do I have to pay?

For all our UK and Ireland coach holidays there is a deposit to pay of £75 per person. For further afield holidays the deposit is as follows; continental coach holidays the deposit is £100 per person, for Jersey flight holidays the deposit is £150 per person, and for our air and cruise holidays we would need a deposit of £150 per person, or 10% of the cost of the holiday, whichever is the greater. If you have selected an ocean cruise, the deposit is 20% of the cost of the holiday. We take the deposits at time of booking.

4. When would the rest of the money for my holiday payment be due?

Full payment for your coach holiday is due 8 weeks before departure date. If you have booked an air or cruise holiday this can be between 8 to 16 weeks before; you’ll be advised of the exact date on booking.

5. What methods of payment do you accept?

For all UK coach holidays we accept payments in cash, cheques, or credit / debit cards.
If you have booked an air and cruise holiday your final balance payment will need to be made by cash, cheque, or debit card only.

6. Can I make a provisional booking?

You can make a provisional booking for your holiday and hold a place on option for a limited period only. Please call our Booking Office on 01352 733292 for more information.

7. Do I have to pay a single supplement if I travel alone?

Where possible we try to keep our single supplements to a minimum, and actively create holidays that do not include a single supplement. It is however necessary at times to charge a single supplement.

8. Do I have to pay for the door to door pick up service?

For passengers within our catchment area we offer a door to door pick up service for free. Passengers outside of the area may have to pay and additional small charge, please check at time of booking.

9. Can I buy my travel insurance from Jones Holidays?

Yes, we can help you with your travel insurance and offer our own cover.

10. Can I pick which seat I would like on the coach and does it cost more?

When you book with us we will ask you where you would like to sit and find you the best seat for you. We do have to work on a first come first served basis however, so if you particularly wanted a specific seat please book early. There is no additional charge for reserving specific seats.

11. Is there a maximum luggage allowance for my suitcase?

We politely request that you try and limit your luggage to one suitcase per person, which should not exceed 20kg. You are of course able to bring hand luggage onto the coach, which can be kept with you and can be stored in the overhead luggage rack.

12. When will I receive my travel documents and luggage labels?

You will receive your documents and luggage labels around 2 weeks before you travel.

13. What if I have mobility issues or a disability?

If you have disabilities we would ask you to let us know at the time of booking. We have a range of different tours and some may contain more walking elements than others. We do our best to select hotels that are accessible, however please check your tour descriptions as some hotels may not offer lifts to all floors.

14. Are Jones Holidays financially secure?

Yes, 100% secure. When you book a holiday with us you have complete financial security. All our coach holidays are protected by our Coach Holiday Bond. You can find out more about that here www.jonesholidays.co.uk/Holiday-Protection.

15. Can I pay my balance online?

Yes , all you need to do is log into your account and click on balance payments, you can then pay your balance using a credit or debit card.

16. What happens if I need to cancel my holiday?

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person who made the booking and is notified to us in writing or over the phone. For cancellation charges visit https://www.jonesholidays.co.uk/Jones-Holidays-Trading-Charter